Due to the nature of our products, we have strict rules that apply to the upliftment, refunding or exchange of product. It is imperative to us, that the safety of our clients is always the first consideration, and that the quality supplied by Früt SA (Pty) Ltd is of the standard set out by our corporate guidelines, governed by the Food Safety Assessment (FSA) guidelines.
Früt strives to provide unparalleled service to its customers, subsequently putting policies and procedures in place to ensure all its staff members, suppliers and stakeholders are fully aware of, and comply with the Consumer Protection Act. Our business follows best practice principles to ensure that we operate within the requirements of the Consumer Protection Act and our returns policy is aligned therewith.
Should a customer not be satisfied with the quality of the product supplied, kindly email the following information to firstname.lastname@example.org
- A detailed description as to why the product is not to your satisfaction.
- Relevant batch code.
- Photo of the packaged product.
- Date of purchase along with the invoice number or payment reference.
Please note: Should the fault in the product be due to defrosting post delivery, or there is evidence of tampering of packaging, we will not refund or uplift the stocks.
We will gladly refund or uplift stock should the fault in product be of lesser quality standards, or of issues relating to the production of the product, to be determined at the sole discretion of Früt SA (Pty) and its staff members.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.”